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When someone visits our website, we may collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and we collect this information in a way which does not identify anyone directly.
We do not make any attempt to find out the identities of those visiting our site and we will not associate any data gathered from this site with any personally identifying information from any source.
If we do want to collect personally identifiable information through our website, we will be up front about this and make it clear when we ask you for your consent and permission to collect your personal information. This includes an explanation of what we intend to do with such information.
Your rights are important to us, if you wish to; access, update, restrict, remove, object to or no longer want hear from us, we will take action and make sure the appropriate steps are taken to ensure we fulfil your request.
Your right of access - You have the right to ask us for copies of your personal information in which you are the subject.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to update relevant information you think is incomplete or incorrect.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to processing in certain conditions.
Your right to data portability - This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent.
You are not required to pay any charge for exercising your rights. We have one month to respond to you for any requests.
When we receive a complaint from a person, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We will keep personal information contained in complaint files in line with our company retention policy. This means that information relating to a complaint will be retained for a period of time from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
How to contact us
Further details of our data protection arrangements can be obtained by writing to our Data Protection Manager at the following address:
Attention: Data Protection Manager