Important information about Brexit
Synergix is committed to providing a quality freight solution and has, therefore, put measures in place to ensure we can still offer an export service to Europe after Brexit.
From January 1st, 2021 the UK will leave the European Union, this means all International pallet movements will need additional paperwork and customs clearance to be successfully delivered.
Booking a consignment
In order to comply to new regulations, we will need the following information for each consignment you give us:
- EORI Number (Each customer will need this unique number)
- International commercial terms (Incoterms)
- Goods value
- Commodity code – these classify goods for import and export (gov.uk)
- Pallet dimensions
- Net and Gross weight
- VAT Number
- Recipient deferment account number
As a Synergix customer, you do not need to instruct a Clearance Broker as our external Customs Agent will handle the entire process. Our customer service team will keep you updated throughout, and subject to customs approval and clearance fees, your consignment will be delivered by our network as usual.
Preparing your pallet
As the UK will no longer be part of the EU, all Wood Packaging Material (including pallets) crossing the UK border will need to be ISPM15 compliant (heat-treated to a certain standard and stamped with two clear markings).

ISPM15 is a global regulation intended to prevent the spread of plant diseases and pests through wooden packaging materials by requiring them to be heat-treated. All wood packaging materials moving between the EU and other countries are subject to official checks on a risk-targeted basis and must meet ISPM15 international standards. The graphic below highlights the stamps needed on an ISPM15 approved pallet.
Should your customers goods not be on ISPM15 pallets they may get rejected, this will delay the consignment leaving the UK.
Imports
All freight imported will be subject to the appropriate duties payable to Her Majesty's Revenue and Customs (HMRC) by the recipient before delivery can be made. To find out more about the tariffs and what will be applied to the goods you import please visit the guidance pages on gov.uk.
For regular importers of goods, it will be beneficial to apply for a Duty Deferment Account which enables them to pay customs taxes monthly rather than per consignment. Making sure you have this information will ensure the freight is not delayed or held. Storage charges maybe applied for any ‘snagged’ freight. Deliveries will not be made until all duties and taxes have been paid, this may have an impact on service levels and delivery times.
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